Tutorials and Videos - Fortics SZ.chat

Tutorials and Videos for Fortics SZ.chat

SZ.chat - Customizing the Indicators Dashboard
Everything you need to know about customizing the Indicator Dashboard in your centralized service tool SZ.chat from Fortics. Watch the video and any ...
Wed, 31 Mar, 2021 at 11:49 AM
SZ.chat - Speech-To-Text
Tudo o que você precisa saber sobre voz para texto em sua ferramenta de serviço centralizada SZ.chat da Fortics. Assista ao vídeo e qualquer dúvida q...
Sun, 14 Mar, 2021 at 12:58 PM
SZ.chat - Google STT Configuration (Speech-to-Text)
Requirements: First, it is necessary to have a Google GCP account. With this account in hand, just follow the steps below and the step-by-step procedure: ...
Fri, 12 Mar, 2021 at 11:42 AM
SZ.chat - Data Needed to Use NLP (AI) in the Flow
Natural Language Processing (NLP) allows your service flow to understand the language used by the customer and respond according to the identified inte...
Wed, 10 Mar, 2021 at 12:41 PM
SZ.chat - Functioning of Canal genérico
  This new platform channel allows you to use the application of your preference as a service channel, as long as you have the necessary requirements ...
Tue, 9 Mar, 2021 at 11:50 AM
SZ.chat - Channel Signal Configuration
Everything you need to know about Signal (Beta) service channel in your centralized service tool SZ.chat from Fortics. Watch the video and any ...
Mon, 8 Mar, 2021 at 12:42 PM
SZ.chat - Make a call through the service flow. (Call me)
  Everything you need to know about the "call me" functionality in your centralized service tool SZ.chat from Fortics. Watch the video and an...
Tue, 16 Feb, 2021 at 3:21 PM
SZ.chat - Make active contact on the Webchat channel
Como funciona ? When enabling active Webchat (Beta), the user who accesses the webclient, either via desktop or mobile, will receive a pop-up sugge...
Thu, 11 Feb, 2021 at 9:08 AM
SZ.chat – Register of Administrators
Everything you need to know to Register and Use Administrators in your centralized service tool SZ.chat from Fortics. After watching the video, if you stil...
Fri, 29 Jan, 2021 at 11:18 PM
SZ.chat – Configuration of Agents
Everything you need to know to register and use agents in your centralized service tool SZ.chat from Fortics. After watching the video, if you still ...
Fri, 29 Jan, 2021 at 11:12 PM