✨New


  • Unification of Contacts in the Generic Channel: We have implemented the unification of contacts in the generic channel. Now, just like in the WhatsApp channel, you can register a single contact that will be used in all generic channels, avoiding duplication and facilitating management. This change optimizes your experience and simplifies the contact process.


  • Removal of the "WhatsApp" Option from the "Platforms" Field: We have removed the "WhatsApp" option from the "Platforms" field in the contact registration. This change aims to reduce the confusion generated by the coexistence of the "WhatsApp" and "WhatsApp Business" fields. With the discontinuation of WhatsApp RPA, the "WhatsApp" field will not be displayed for companies without this channel enabled, simplifying the registration process. Now, you can manage your contacts more efficiently.


✅ Fixes


  • 10925 - Fixed error in marking replies in comments in channels.
  • 11569 - Fixed issue with calls getting stuck in the flow and not being completed.
  • 11593 - Fixed issue where inactivity redirects did not work after an error in choosing an option.
  • 11197 - Fixed error where sequential distribution did not work in the email channel.
  • 11627 - Fixed error where contacts were not saved in the generic channel.
  • 10002 - Fixed issue where custom variables were linked to the contact registration.
  • 11439 - Fixed issue where the Webchat channel did not recognize clicks on options with bold applied.
  • 11513 - Fixed error that created duplicate flows when clicking 'save' during import.
  • 11460 - Fixed redirection to 'Found' when consulting expired documents, even with empty return.
  • 11328 - Fixed misalignment in component listings in the flow.
  • 11565 - Fixed the 'Extension' field that did not display the number 0 when it started with it.
  • 11576 - Fixed a bug that prevented the creation of channels.
  • 11514 - Fixed the issue with the HSM button not being available on the channels screen.
  • 11151 - Fixed the difficulty when saving type 3 message templates with two URLs.