✨ New
- Bulk Actions in Session Monitoring: It is now possible to take actions for up to 50 sessions on the monitoring screen. Administrators can close or transfer sessions more efficiently, optimizing operations and response time during high-volume periods — especially in distributed support environments.
✅ Fixes
12783 – Adjusted filtering of sessions by channels in monitoring.
12589 – Fixed an issue where the reply function was displayed for channels without implementation.
12963 – Fixed an error listing message templates in sessions expired by BSP.
12540 – Fixed an error when creating batch sends for contact groups.
12869 – Fixed deletion of message templates.
13001 – Adjusted activation for channels with the 360 Dialog broker.
13045 – Fixed message template sending for sessions not initiated in the broker.
12603 – Fixed an error when creating message templates.
12959 – Adjusted an error that prevented interaction with Sandbox channels.
12885 – Fixed an error that prevented transfers by nickname.
13083 – Fixed CSRF error in iframes.
12562 – Fixed history logging on the agent screen.
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