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Can the customer choose who he wants to talk to on SZ.CHAT?
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Can the customer send media to the attendant and vice versa?
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Is it possible to make a WhatsApp call on SZ.CHAT?
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Can I invite another agent to join my conversation with the customer?
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Can the same attendant be active in several departments at the same time?
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Is the attendant notified when there is a customer in the waiting area?
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Can I edit the information of the customer I am attending?
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Can the attendant request the customer to engage in a voice conversation?
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Can I serve multiple clients from different media simultaneously?
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Is it possible to insert predefined texts to speed up the conversation with customers?