FAQ - Questions and Answers - Fortics SZ.chat (31)

Can the customer choose who he wants to talk to on SZ.CHAT?

Modified on Sun, 12 Apr, 2020 at 10:59 PM
Can the customer send media to the attendant and vice versa?

Modified on Sun, 12 Apr, 2020 at 10:58 PM
Is it possible to make a WhatsApp call on SZ.CHAT?

Modified on Sun, 12 Apr, 2020 at 10:56 PM
Can I invite another agent to join my conversation with the customer?

Modified on Sun, 12 Apr, 2020 at 10:55 PM
Can the same attendant be active in several departments at the same time?

Modified on Sun, 12 Apr, 2020 at 10:53 PM
Is the attendant notified when there is a customer in the waiting area?

Modified on Sun, 12 Apr, 2020 at 10:51 PM
Can I edit the information of the customer I am attending?

Modified on Sun, 12 Apr, 2020 at 10:50 PM
Can the attendant request the customer to engage in a voice conversation?

Modified on Sun, 12 Apr, 2020 at 10:48 PM
Can I serve multiple clients from different media simultaneously?

Modified on Sun, 12 Apr, 2020 at 10:45 PM
Is it possible to insert predefined texts to speed up the conversation with customers?

Modified on Sun, 12 Apr, 2020 at 10:43 PM