• Implemented the new E-mail channel (IMAP-SMPT) on SZ.chat. For more information, click on the following link: How to configure the E-mail channel on SZ.chat?

2 - Improvements 

• Added the feature that allows changing / personalizing the help link in the Whitelabel template, by redirecting the customer to a page that contains support information, opening tickets, etc. 

3 - Integrations

• Added the integration of Desk Manager on the SZ.chat platform with the following features: 

• Consult customer; 
• Consult user;
• Interact with operator;
• List auto-categories
• List categories;
• List tickets;
• List departments;
• List forms of assistance;
• List locations;
• List requests;
• List status;
• List subcategories;
• Save customer;
• Save user;

4 - Corrections 

• Fixed bugs and made adjustments related to the performance of the SZ.chat platform;